Queries on specific administrative matters should be directed to the appropriate area within the Department for Innovation and Skills.

The Training and Skills Commission delegates some of its functions and powers to Department for Industry and Skills, for more information about the department visit the Department for Innovation and Skills website.

Queries about traineeships and apprenticeships

For queries relating to apprenticeship and traineeship administration, including the approval of training contacts, recordkeeping, suspension of a training contract and completions, phone Traineeship and Apprenticeship Services on 1800 673 097 or visit the Skilled Careers website.

Queries about RTOs

For queries relating to the registration of Registered Training Organisations, training packages and course accreditation, phone the Australian Skills Quality Authority (ASQA) on 1300 701 801.

Queries about courses

For queries relating to nationally recognised courses and qualifications, training packages and units of competencies, visit the Training.gov.au  website.

Queries about complaints

For queries relating to lodging or investigating complaints relating to the provision of higher education, vocational education and training, education services for overseas students, adult community education and training contract, phone the Office of the Training Advocate on 1800 006 488 or visit the Training Advocate website.